Eligibility & Claims Support

In order to comply with Federal privacy guidelines, Mutual Medical Plans does not offer email support for any issues related to enrollment, benefits or claim status.  Please do NOT submit inquiries related to these topics via email or web support forms.  Any electronic messages received which contain Protected Health Information (PHI) will be immediately deleted.


Members are encouraged to utilize our self-service web portals to view coverage dates, download the current Plan Booklet, view and print electronic EOBs and more.  Click on "Online Services" above to register and log-in.  

Please note that any changes to member status including address, phone number, marriage, divorce, birth, etc. should be reported directly to your employer.  

For additional assistance, please contact our office during normal business hours.


Providers should use the Provider Portal as their first option for checking patient eligibility, benefits, out-of-pocket amounts, claim status and more.  Click on "Online Services" above to register and log-in.

For claim submission instructions including mailing address and electronic routing, refer to the patient's ID card.


Mutual Medical Plans, Inc.
416 Main Street - Suite 1025
Peoria, IL 61602-1112

Phone Numbers:

Toll Free: 1.800.448.4689
Local Direct: 1.309.674.0888
Facsimile: 1.309.674.5420

Customer Service Hours:

Monday through Friday
8:00am to 5:00pm, Central Time

© 2024 Mutual Medical Plans, Inc. All Rights Reserved.